Where the money leaks, and how to close the gap.
Notes from running our own promise-to-cash flow: handoffs, VAT wording, unbilled work, and the structural fixes. Everything here works on paper before it works in any software.
Unbilled is just unpaid: the quietest cash leak in project work
Work you delivered and never invoiced appears on no report in your business. Why the gap between done and billed only ever collects, and the six-check month-end list that recovers the money.
Inclusive or exclusive: the 5% you eat without noticing
Two quotes can both say AED 100,000 and earn you different money. The mechanics of inclusive versus exclusive VAT, what the wording compounds to across a year, and the three-line fix.
The handoff leak: the most expensive two metres in your business
Almost nobody points at the two metres between the sales team and the delivery team. That is where the real leak usually is. An anatomy of the handoff, and the checklist that fixes it on paper.
Case Study Zero: why we built Trazer on our own leaking pipeline
We didn't set out to build a product. We set out to stop losing money in ways we couldn't see. The audit of our own leaking pipeline, what we built against it, and what honestly changed.